UX Researcher / Service Designer Role: NYC, NY- Hybrid role – E-Solutions Group
Not Disclosed
About the position
The Service Designer / UX Researcher role focuses on enhancing service experiences by understanding user needs and aligning them with business goals. This long-term contract position requires a collaborative approach to develop service concepts that improve customer satisfaction and streamline service delivery.
Responsibilities
• Conduct qualitative and quantitative research to gather insights from users, stakeholders, and service providers.
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• Create comprehensive service journey maps to visualize the user experience across all touchpoints.
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• Develop service blueprints that detail the front-stage and back-stage processes involved in service delivery.
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• Facilitate workshops with cross-functional teams and stakeholders to generate ideas and develop service concepts.
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• Design and test service prototypes to evaluate concepts and gather user feedback.
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• Work closely with product managers, UX designers, and operational teams to ensure alignment and feasibility of service designs.
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• Continuously iterate on service designs based on user feedback and performance metrics.
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• Maintain clear documentation of service design processes, findings, and recommendations for stakeholders.
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• Promote a user-centered approach within the organization and advocate for service design methodologies.
Requirements
• Strong understanding of service design principles and methodologies.
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• Proficient in various research methods, including user interviews, surveys, and usability testing.
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• Ability to create clear and engaging visual representations of service journeys and processes (e.g., journey maps, service blueprints).
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• Excellent communication and facilitation skills to engage diverse stakeholders effectively.
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• Strong analytical and critical thinking skills to identify service gaps and propose innovative solutions.
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• Ability to work collaboratively in cross-functional teams and manage multiple stakeholders.
Nice-to-haves
Benefits
