Candidates must be residents of DC, MD, or VA.
Daily Responsibilities:
• Apply detailed knowledge of ServiceNow and industry best practices to produce optimal to-be design solutions that meet the customer’s functional requirements and business processes, such as workflows, service requests, data flows, etc.
• Apply Design Thinking concepts and techniques to produce frictionless, efficient, and user-friendly user interface/user experience (UI/UX) designs that employ the best suited interface functions (e.g., drop-down lists, radio buttons, checkboxes, text-entry boxes, scrolling, validation, etc.), along with a complimentary color palette, to meet user requirements.
• Use a variety of techniques to gather design requirements, e.g., interviews, observation, requirements workshops, surveys, site visits, business process decomposition, workflow analysis, and document analysis.
• Create wireframes, design illustrations, process flow diagrams, graphics, functional and system documents, and similar documentation to illustrate the customer’s design requirements.
• Maintain a thorough understanding of ServiceNow out-of-the-box features and functionality, customization opportunities, compatible 3rd party plugins to extend functionality, and ServiceNow industry best practices.
• Participate in all phases of the System Development Life Cycle (SDLC) as needed such as requirements and UI/UX testing.
• May assist and sometimes lead test plan development and execution, especially UX/UI testing.
• Collaborate with the technical team to implement designs that produce working solutions.
• Participate in design and other reviews to ensure that all business functional, process, and system design requirements are met.
• Build and maintain an effective working relationship with stakeholders, customers, and team members that leads to the adoption of the best design solutions.
Required:
Education:
• BS/BA degree in Computer Science, MIS, or related IT discipline
• An additional four years of related professional experience can be substituted for a BS/BA degree
• Experience with UI/UX Design and Process Flow Design within ServiceNow to produce required customer design solutions that meet functional requirements, such as workflows, service requests, data flows, etc.
• Experience in understanding and applying Design Thinking concepts and techniques to produce frictionless ServiceNow environment designs.
• Experience with a variety of techniques to gather design requirements, e.g., interviews, observation, requirements workshops, surveys, workflow, and document analysis.
• Demonstrated experience designing efficient and user-friendly user interface/user experience (UI/UX) designs that employ the most appropriate user interface functions (e.g., drop-down lists, radio buttons, checkboxes, text entry boxes, scrolling, validation, etc.), along with a complementary color palette to meet user requirements.
• Experience creating wireframes, design illustrations, process flow diagrams, graphics, business, functional, and system documents, and similar documentation documenting customer requirements.
• Deep understanding of the ServiceNow out-of-the-box features and functionality, customization opportunities, compatible 3rd party plugins to extend functionality, and ServiceNow industry best practices.
• Experience with System Development Life Cycle (SDLC) processes, including client requirement analysis, system design, and UX testing.
• Familiarity with ITIL/ITSM processes.
• Experience building effective working relationships with stakeholders, customers, team members, and technical team members to facilitate the adoption of the best design solutions.
• Technical aptitude to keep abreast of new ServiceNow features, functions, and capabilities.
Experience:
• At least four (4) years of experience as a User Interface (UI) Designer within ServiceNow
• At least one (1) year of experience designing for ServiceNow customization
Clearance:
• Secret Clearance
Preferred:
• “From the Experts: User Experience (UX) for ServiceNow” Achievement
