Capgemini is hiring: UI-UX Designer in Seattle in Washington – Capgemini

Application Support including Release & Deployment / UI/UX Enhancements and Testing / L3 support – TechOps, 3rd party coordinationApplication ServicesProvide technical support for business-critical software applications, diagnosing and resolving user issues in a timely manner.Monitor application performance, resolve technical issues, and perform root cause analysis for recurring problems.Serve as the primary point of contact for application-related inquiries, working with users to address their needs.Release & DeploymentParticipate in the testing of new or updated applications, ensuring they meet functional requirements and quality standards.Assist with the release & deployment and rollout of new software versions or updates to users.Ensure smooth transition and minimal disruption during application changes, including user training and documentation.Perform enhancements as per requirements and ability to deploy.Reporting & ManagementCollect and analyze data from the applications to generate reports and provide insights to stakeholders.Monitor application usage and performance metrics to identify trends and potential issues.Provide recommendations for improving workflows or streamlining processes through better application use.Work with project managers and customers to ensure the applications meet evolving business requirements.Update design documents as needed.Experience RequiredUI/UX design principles (design thinking, human centered design, accessibility standards)React JSPrototyping, wireframing, user research, usability testing.Bachelor’s degree in Info Tech, Computer Science, or related field (or equivalent work experience).Previous experience in a managed services role or IT support (typically 5+ years).Demonstrable examples of compelling UX designs for applications with high transaction volumes.Demonstrable understanding of information architecture.Demonstrable experience of collaboration and communication skills on complex assignments.Experience overseeing UX developers implementing UX designs in an Agile environment.Excellent problem-solving and troubleshooting skills.Strong communication skills; ability to explain complex technical concepts to non-technical users.Customer-oriented; ability to work both independently and as part of a team.Familiarity with IT service management frameworks preferred (i.e. ITIL)Knowledge of application performance monitoring tools.Familiarity with cloud platforms such as AWS, Azure, or Google Cloud.Familiarity with databases (SQL, Oracle, etc) and querying for data analysis.Life at CapgeminiCapgemini supports all aspects of your well-being throughout the changing stages of your life and career. For eligible employees, we offer:Healthcare including dental, vision, mental health, and well-being programsFinancial well-being programs such as 401(k) and Employee Share Ownership PlanPaid time off and paid holidaysPaid parental leaveFamily building benefits like adoption assistance, surrogacy, and cryopreservationSocial well-being benefits like subsidized back-up child/elder care and tutoringMentoring, coaching and learning programsEmployee Resource GroupsDisaster ReliefAbout CapgeminiCapgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2024 global revenues of €22.1 billion.DisclaimerCapgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.Applicants for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by Capgemini.
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