Description:
• Define UX strategies that translate member behaviors and business objectives into clear design direction.
• Design end-to-end experiences for high-value digital workflows including onboarding, funds transfer, and account servicing.
• Deliver complete Figma artifacts—flows, wireframes, prototypes, and visual comps—for handoff and review.
• Apply accessibility and usability standards throughout the design lifecycle to ensure inclusive experiences.
• Conduct or synthesize member research and behavior analysis to inform decision-making.
• Identify and address usability risks early in the design process using heuristic evaluation and feedback loops.
• Contribute to and extend the enterprise design system, including component usage and documentation.
• Align closely with engineers to validate feasibility, ensure implementation fidelity, and support agile delivery.
• Present design rationale and trade-offs clearly to product, engineering, and business stakeholders.
• Support continuous experience improvement through iterative design informed by testing, analytics, and feedback.
Requirements:
• 5+ years of experience in UX, product design, or experience strategy in digital banking, fintech, or other regulated industries.
• Strong portfolio showing end-to-end design leadership, problem framing, and measurable member or business impact.
• Proficiency in Figma with the ability to independently produce complete design packages ready for implementation.
• Deep knowledge of human-centered design, usability heuristics, and interaction patterns.
• Demonstrated experience designing for accessibility with adherence to WCAG 2.x standards.
• Familiarity with complex digital journeys in consumer financial services such as account opening, money movement, or card servicing.
• Experience working with or contributing to enterprise design systems in scalable product environments.
• Understanding of frontend technologies (e.g., HTML, CSS, component frameworks) and service-oriented architectures.
• Exposure to Salesforce Financial Services Cloud or composable Salesforce-based platforms preferred.
• Strong communication skills with a proven ability to align diverse stakeholders and explain design decisions clearly.
• Comfort working in agile and scaled agile product environments with cross-functional teams.
• Bachelor’s degree in Design, HCI, Psychology required (advanced degree is a plus).
